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SHIPPING AND RETURNS

SHIPPING POLICY

At Cylu, we're committed to reducing our environmental impact at every step of our process. That includes how we package and ship your orders. Below are the details for shipping your sustainable jacket, carefully packaged in 100% recycled materials, and delivered with the planet in mind.

Shipping Time

  • Processing Time: All orders are processed within 2-3 business days from the time of purchase. Please allow additional time for custom or made-to-order items.

  • Delivery Time: We aim to deliver your sustainable jacket within 3 weeks from the date of purchase. This time frame accounts for both the time required for production (if applicable) and shipping.

  • Note: Delivery times may vary depending on your location, particularly for international orders. You will receive a tracking number once your order has been shipped, so you can keep an eye on your jacket’s journey.

Packaging

  • 100% Recycled Packaging: We are proud to ship your jacket in 100% recycled materials to minimize waste and reduce our carbon footprint. Our packaging is fully recyclable, biodegradable, and plastic-free.

  • Outer packaging: Your jacket will be carefully folded and wrapped in recycled paper or a compostable mailer.

    • Labels and Tape: All labels and tape used in our packaging are made from recycled or eco-friendly materials.

  • Shipping Rates

  • Domestic Shipping: Shipping is calculated at checkout based on your delivery address.

  • International Shipping: We also ship to Honduras as well.  The shipping costs will be calculated at checkout, and additional customs duties or taxes may apply.

  • Free Shipping: We offer free standard shipping on orders  over $100 for domestic orders within United States.

  • Tracking Your Order

  • Once your order has been shipped, you will receive an email with your tracking information. You can track your order’s progress through the courier’s website.

  • Please allow 24-48 hours for tracking updates to appear after the order has been shipped.

  • Important Notes

  • While we do our best to meet our shipping timeframes, please note that delays may occur due to factors beyond our control, such as weather, holidays, or courier service issues. We appreciate your patience and understanding as we work to get your sustainable jacket to you as quickly as possible.

  • If you need to update your shipping address or have any questions about your order, please contact us at [Customer Service Email] before your order has shipped.

  • Sustainability Commitment

    By choosing Cylu, you’re not only getting a high-quality, sustainable jacket but also supporting our commitment to a greener future. We appreciate your conscious choice and thank you for being part of the movement toward more sustainable fashion.

RETURN & EXCHANGE POLICY

At Cylu, we believe in the quality and sustainability of our products, and we want you to love your purchase. If for any reason you're not completely satisfied with your order, we're here to help. Our goal is to ensure that you feel confident and happy with your purchase, while also being mindful of our environmental impact.

Returns

If you’re not completely satisfied with your order, we accept returns under the following conditions:

  • Eligibility for Returns:

    • Returns must be requested within 30 days of receiving your order.

    • The item(s) must be in unused, unworn, and unwashed condition, with all original tags and packaging intact.

    • Sale or discounted items may not be eligible for return, unless otherwise specified.

  • How to Initiate a Return:

    • Please contact our customer service team at cyluforme@gmail.com to initiate your return request.

    • We will provide you with a return shipping label for orders within United States or specific instructions for international returns.

    • You are responsible for the return shipping cost, unless the return is due to a defective product or error on our part.

  • Refund Process:

    • Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.

    • Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.

    • If your return doesn’t meet our criteria (e.g., worn, damaged, or past the return window), we may offer you a store credit or decline the return.

Exchanges

We offer exchanges for products in different sizes, colors, or styles. If you wish to exchange an item, follow these steps:

  • Eligibility for Exchanges:

    • The item(s) must be in new, unused, and unwashed condition, with all original tags attached.

    • You must request the exchange within 30 days of receiving your order.

  • How to Exchange:

    • To exchange an item, please contact our customer service team at cyluforme@gmail.com.

    • We will provide you with instructions on how to return the item and receive the new product.

    • You may need to pay for the return shipping costs, depending on the reason for the exchange. If it’s a product defect or our mistake, we will cover the return shipping.

  • Exchanged Item Availability:

    • Exchanges are subject to availability. If the item you want to exchange for is out of stock, we will either offer you an alternative product or issue a refund.

Defective or Damaged Items

If you receive a product that is damaged, defective, or not what you ordered, please notify us within 7 days of receiving your package. We will gladly accept returns or exchanges for defective or damaged products and cover the cost of return shipping.

  • How to Report a Damaged or Defective Product:

    • Contact our customer service team immediately at cyluforme@gmail.com with your order number and a description of the issue.

    • Please include photos of the damaged or defective product to help us resolve the issue quickly.

  • Refund or Exchange:

    • Once we confirm the damage or defect, we will provide a full refund or exchange, including return shipping costs.

Sustainable Practices and Packaging

We strive to keep our impact on the planet as minimal as possible. When returning or exchanging an item, we encourage you to reuse the original packaging or opt for eco-friendly shipping materials. We also recommend recycling any packaging materials when possible.

Final Notes

  • Gift Returns: If you received your product as a gift and wish to return or exchange it, we’re happy to help. You may be issued store credit for the value of the gift.

  • International Returns: If you’re returning an item from outside of United States, please note that you will be responsible for any additional shipping fees, customs duties, or taxes.

If you have any further questions about our return and exchange policy, please feel free to reach out to our customer service team at cyluforme@gmail.com.

Thank you for supporting sustainable fashion and being a part of our mission to create a positive impact on the planet!

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